Refund Policy

This Refund Policy governs the refund terms for all subscription services provided by Xposto ("Xposto," "we," "us," or "our") through our platform at https://xposto.com (the "Service").

By purchasing, subscribing to, or using the Service, you ("Customer" or "you") acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2.1 Initial Purchase Refund

Subject to the terms of this Policy, Customers may request a full refund for their initial subscription purchase within fourteen (14) days of the original purchase date (the "Refund Period").

2.2 Renewal Purchases

For subscription renewals, Customers may request a full refund within fourteen (14) days of the renewal charge date.

2.3 How to Request a Refund

To request a refund, please contact our support team at:

Refund requests must include the email address associated with the account and the order or transaction ID.

3.1 Approved Refunds

Once your refund request is approved, the refund will be processed using the same payment method used for the original purchase. Refunds are typically processed within five (5) to ten (10) business days, depending on your payment provider.

3.2 Subscription Tiers

Refunds apply to the subscription fee only. Any setup fees, add-on purchases, or third-party services purchased through the platform are non-refundable unless otherwise required by applicable law.

3.3 Downgrade Requests

If you request to downgrade your subscription tier, the difference in subscription fees will be credited to your account and may be used for future charges. Refunds for downgrade differences are not provided in cash unless specifically requested in writing.

4.1 Marketplace Products

Products or services purchased through third-party marketplaces (including but not limited to Stripe, PayPal, Gumroad, or other authorized resellers) are subject to the refund policies of those respective marketplaces. Xposto is not responsible for refunds on purchases made through third-party sellers or platforms.

4.2 Claim Process

For third-party marketplace purchases, please contact the marketplace directly to initiate a refund request.

5.1 Chargeback Policy

Before initiating a chargeback with your bank or payment provider, we encourage you to contact us first to resolve any issues. We are committed to working with you to address any concerns.

5.2 Chargeback Consequences

Initiating a chargeback for a valid charge may result in account suspension or termination. Customers who engage in chargeback disputes that are found to be invalid may be responsible for chargeback fees and may have their accounts permanently banned from the Service.

6.1 Lifetime Subscriptions

Lifetime subscription purchases are final and non-refundable. These purchases are made at a significant discount in exchange for the lifetime commitment, and no refunds will be provided under any circumstances.

6.2 Special Promotions

Any special promotions, beta access, or trial offers may have separate refund terms as specified at the time of purchase. Please review the specific terms of any promotion before making a purchase.

7.1 Policy Updates

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

7.2 Continued Use

Your continued use of the Service after any modifications to this Policy constitutes acceptance of the updated terms.

8.1 Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

If you have any questions about this Refund Policy, please contact us: